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FAQ |
Why should I buy from Click4interiors?
Click4interiors are supplying consumers with value for money products. Our diverse and user friendly website displays competitively priced products that are suitable for both home and contract use.
How do I place an order?
There are two ways you can place an order with us:
1. By following the instructions on our website
2. By phoning us during business hours on +44 01254 662953 Monday-Friday, 9am-5pm.
3. By e-mailing us at sales@click4interiors.co.uk
Where do you deliver to?
We deliver anywhere within the UK Mainland.
I am concerned about using my card online, is your site secure?
Our website uses SAGE pay, a secure method for making payments online. All credit/debit cards transactions are safe.
What happens after I have placed my order?
When your transaction is completed, our automated system will send you an e-mail, detailing your purchase with your order number. Please keep it sefe as you will need it for tracking your order. This will be followed by a receipt posted to you or delivered to you with the goods.
How can i check the status of my order?
During working hours you may contact us by telephone, or e-mail us at your convenience. Please quote your order number.
Is there a delivery charge that I have to pay on top of the price?
NO! The delivery charges are included in the price of the product.
How long will delivery take?
At click4interiors our aim is to dispatch your goods at the earliest possible time. On smaller items we will normally courier or post them to you within 5 working days. On all other items you can see how long your delivery will take in the text for each specific item on the product page. On bespoke items we will inform you on the delivery time. Please note that the delivery time is a guideline.
If a product is out of stock you will be contacted as soon as possible.
What happens if my product is damaged on delivery?
In the unlikely event that the product is faulty or damaged on delivery we would ask you to confirm this in writing to us via e-mail or by post within 7 days of delivery. We then under the Terms and Conditions will arrange for collection and either replace the goods or offer you a refund.
What if I change my mind about a made-to-order piece of furniture, can I return it?
If, for any reason you decide to cancel your made-to-order product we will charge a 20% cancellation fee of the order price, as it is unlikely that we will be able to sell it to another customer at full selling price. Our usual refund policy does not apply to made-order products which cannot be returned or exchanged unless faulty.
!20% CANCELLATION FEE WILL BE APPLIED TO ALL MADE TO ORDER PRODUCTS.
Neither of the above conditions affect your statutory rights when goods are faulty, or not as described.
What if the delivered goods are not damaged but i have changed my mind about the goods, can I return them?
Yes you can return the goods (unless they are made-to-order ) in its own original packaging ASAP. If you contact us we will organize a pickup of the goods and we will refund you the money less 10% restocking fee plus pickup charge. We will inform you as to how much money will be deducted.
Will you deliver to an address other than the cardholders?
Sorry we have a strict policy to only deliver to the card holders address, unless we have a prior written authorisation from the card provider to deliver to an alternative address.
How often do you add new products to your website?
We are constantly updating our website with new products and design information. We recommend that you add your e-mail address to our "Newsletter" box, enabling you to be made aware of all new developments. If you feel we are in need of certain products then, or you have any other comments to make then please tell us; we will be happy to take your comments on board.
Is the price of the product the price we see at the checkout?
YES! At checkout you pay exactly what you see. No additional VAT or delivery charges.
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